Digital Products Refund Policy:
All sales of digital products are final and are non-refundable. By completing your purchase through PayPal, you agree that you are purchasing digital, non-tangible goods and as such are not entitled to a refund of said goods, regardless of the reason why.
We will, at our discretion, repair or replace any defective scripts, software or other digital products purchased from us, within a period of 60 days from the date of sale. Support for technical problems is available for the lifetime of the product.
If you open a claim with Paypal claiming you did not receive your order, your ISP address and proof of download access will be provided to Paypal and you may be subject to criminal charges.
We pride ourselves on the quality of our products and service so if you have any issues whatsoever please contact us through our "Contact Us" link and we will resolve the problem.
Due to high workload, I am currently checking and responding to e-mail twice daily at 7:00am and 8:00pm GMT +10 (Brisbane Australia Time). If you require urgent assistance (please ensure that it is urgent) that cannot wait, please contact us 24/7 via our phone voice mail box number at 0733213500 (International callers dial 011-61-733213500) and I or my wife will call you back on our dime as soon as possible. If you purchased a digital download and are experiencing difficulties accessing your downloads please email us your order number and contact details and we will give you access to backup download links within 24 hours. Thank you for understanding this move to more efficiency and effectiveness. It helps us accomplish more to serve you better.